Sales and Warranty Agreement

Mattress warranty includes:

– Loose, broken or piercing wires through the upholstery.

– The warranty includes looseness only if the mattress is placed on a solid base.

– The impression of the body is normal but if it exceeds more than 4 cm on both sides.

– In the event of defects in the mattress, it will be inspected by the factory technician to decide whether there is a need for replacement

or maintenance only.

Bed warranty:

– Includes (disintegration of the legs – sound resulting from a manufacturing defect – disintegration of the headboard fasteners).

– Does not include breakage resulting from misuse, transportation or cutting of fabric and upholstery.

– In the event of breakage, the customer bears the full maintenance cost.

Mattress warranty does not cover the following items:

– Twisting of the surrounding edge bars due to moving or folding the mattress.

– Tear of the handles, which are intended only to adjust the position of the mattress.

– Misuse (stains – dirt – burns – damage to the fabric).

– Damage to the mattress or base resulting from misuse.

– Damage to the mattress resulting from not using the appropriate base.

– Inappropriate selection.

– The mattress is considered used immediately after delivery or removing the plastic cover and the customer has no right to return the mattress.

Accessories:

– Pillows, accessories and bedding are not returned if the bag is opened or used.

Manufacturing Policy:

– The customer is responsible for choosing the model and all its details.

– The approved order cannot be modified or cancelled if the order is submitted to the factory.

Delivery Policy:

– The company bears the delivery cost for the first time only.

– In the event of exchange, modification or return, the customer is charged the full delivery fee according to the area to which it is delivered.

– The manufacturing period is a maximum of one month

– We apologize for refunding the amount or deposit if the order is submitted to the factory.

– We apologize for changing any details in the order after submitting it to the factory, please confirm the order and sizes in advance.

Delivery policy at Ghanem Alghanem Mattress Factory:

In the event of customization or purchase of the product, it is delivered free of charge for the first time only

In the event of replacing, modifying or returning the product, a delivery fee is imposed

Delivery fees within the Eastern Region are free only, and within the Central and Western Regions with a minimum fee of 300 Saudi Riyals

With compliments from Ghanem Medical Mattress Factory